About our products
Q: What is Name jewelry?
A: Name jewelry is custom-made jewelry such as personalized name necklaces, name pendants, name rings, name bracelets, name anklets, name dog tags, initials-jewelry, and more.
This kind of jewelry was made popular by countless celebrities such as Sarah Jessica Parker (a.k.a. Carrie Bradshaw) from the hit TV Series "Sex in the City". Her unique "Carrie" Style Name Necklace is one of the most coveted styles in the jewelry and fashion markets today.
By personalizing the Name Necklace, the wearer of this piece of jewelry has a chance to be unique and stylish at the same time.
Q: Is this a good gift to purchase?
A: Yes, this is a great gift for all age groups. Our name necklaces are perfect for Birthday, Aniversary, Special days and many more...
It will definitely bring to you an unforgetable memory.
Q: How big is the name plate?
A: Name plate sizes vary according to length of name.
The average name plate size ranges from 3cm-4.5cm width of the pendant
( Measurement are included any logo added into the pendant)
Q: Why choose the same pendent size on different pendent but the outcome font look different size?
A:The outcome pendent’s font will be smaller if more word or alphabet or even logo or design is added / squeeze into the pendent.
On the other hand if word or alphabet are lesser, the size of the word outcome will be also look big.
So the outcome pendent font size will be depend on the design of the necklace, but we will arrange it into the size of width you are choosen. Eg. M = 3.5cm. All the design and alphabet you choose will be done within 3.5cm.
#Please allow 3+-mm different as it is a fully handmade product.
Q: Is the length of the name plate included in the length of the chain?
A: The chain length mentioned on our website does not include the length of the name plate.
The length of the chain is default as 45 cm length.
Please remark if you need a longer or shorter length of the chain..
Q: What materials do you manufacture your jewelry in?
A: We manufacture our products in the following materials:
1. Plated 18K Yellow Gold on 925 Silver
2. Plated 18K White Gold on 925 Silver
3. Plated Rose Gold on 925 Silver
4. Pure Titanium
5. Swarovski Crystal
7. Acrylic (made of high quality condensed plastic)
Q: Will Sterling Silver Tarnish?
A: Sterling Silver might change color over time. If your skin type is acidic, tarnishing can occur very quickly. In order to remove any tarnish, you should apply silver polish to your jewelry. In some cases, letting your local jeweler re-polish your Name Necklace will slow down the tarnishing process.
Jewelry care instruction :
Avoid contact with sweat, alcohol and we recommend to wipe it with our clothes often.
Q: What happens if I receive a defective product?
A: In the unlikely event that you receive a damaged product, please notify us immediately by e-mail at :firstname.lastname@example.org and you will receive a refund or exchange.
Q: What is the courier service are lazenda using?
A: We are partner with City-link express to courier out our products.
It will normally takes 1-2days to reach to you after we sent the necklace.
We will update the newest order status in customer “order history”
Q: What if I miss out to sign for the parcel?
A: If you are miss out to sign the parcel, City-link express will leave a note in your mail box, you may call
the number they provide to arrange for the second time delivery.
Q: How do I use my special promotional code?
A: If you receive a special promotional offer from us, simply enter the promotional code in the “Coupon Code” box provided on your shopping cart page under the details of your order and then click on the “Apply Coupon” button. If you would like to view the promotional offer/discount before proceeding to check out, the details will be reflected in the “Order Total” box.
Q: I’m interested in becoming a partner of lazenda.com, who should I contact?
A: Click here for all the information you need about our “Promotion Partner”
For further assistance please contact us at: email@example.com
Q: Do you have anymore questions for us?
If so, e-mail us to: firstname.lastname@example.org